Cancellation policy

We offer you a 30-day right of cancellation under the following conditions:

Right of cancellation
Right of cancellation for consumers (a consumer is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity)
Cancellation policy Right of cancellation
You have the right to cancel this contract within 30 days without giving any reason. The cancellation period shall be 30 days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of cancellation, you must inform us Bernd Hänel Hainichener Str. 25 in 09569 Oederan (Germany) Email: service@ram-co.de by means of a clear declaration (e.g. a letter sent by post or email) of your decision to cancel this contract. You can use the attached sample cancellation form for this purpose, although this is not mandatory. To meet the cancellation period, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period has expired. Consequences of cancellation If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to Bernd Hänel Hainichener Str. 25 in 09569 Oederan (Germany) promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the 30-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

End of the cancellation policy

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)
— To Bernd Hänel Hainichener Str. 25 in 09569 Oederan / Email: service@ram-co.de —

– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only if notification is on paper)
– Date

(*) Delete as appropriate.